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Handling Aggression Aim This course is designed to provide some basic tools to handle difficult situations and in particular to increase confidence and skills in handling aggression from others in a variety of settings. Objectives Understand aggression Recognise own responses to aggression Identify skills to de-escalate aggressive encounters Identify policy issues for potentially volatile situations Who is the course for? It is suitable for customer services personnel, community workers, health workers, teachers, social workers, development workers, supervisors and those who interface with the public. Duration This course is provided as a one-day session. A Mediation Northern Ireland certificate will be provided for successful completion of the course. Dates Date to be confirmed, please contact us Bursaries are available based on individual circumstances. Please contact us for information. Registration To register please fill out and send in the Booking Form or contact us at:
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