Definition: Mediation assists communication between individuals or groups in order to manage or overcome estrangement and effect positive change.
| Mediation is about helping people to have difficult conversations |
There are certain Characterisitcs which are fairly common to the practice of mediation:
• An impartial third party presence among people affected by conflict
• A focus on the human dimensions of conflict (feelings, emotions, etc)
• Attention not only to the resolution of issues but also to the restoration, renewal or adjustment of relationships affected by conflict
• The application of a strategy or design to the activity of conflict intervention
• A search for a solution which the parties view as credible or relevant
There are a number of Functions of Mediation:
1. To assist communication
2. To improve understandings
3. To support creative thinking
4. To explore accommodations
5. To facilitate agreements
There are also several Methods of Mediation:
• Informal Mediation: where the mediators’ role is not formally recognised, an organic process
• Formal Mediation: where the mediators’ role is formally recognized and the parties actually meet
• Intermediation: where the mediators’ role is formally recognised but the parties do not meet
• Mediative behaviour: where the mediators’ role is not formally acknowledged and there is no recognised process, but it is understood that the mediator is in contact with opposing side
• Conflict Counselling: where the mediator is in contact with one side, encouraging inclusive thinking, but not viewed as intentionally communicating information to the other side



Introduction to Mediation














